INCORPORATED’S ORDERING/PURCHASING TERMS AND POLICIES:

POSTAGE DAYS ARE MONDAY TO FRIDAY
POSTING OCCURS THE DAY AFTER IT HAS BEEN ACCEPTED AND PROCESSED
ORDERING TIMES ARE CUT OFF AT 11PM FOR THE CURRENT DAY’S ORDERS
FRIDAY TO SUNDAY’S ORDERS ARE USUALLY POSTED ON MONDAY
OUR SHIPPING COSTS ARE INCLUSIVE PER INDIVIDUAL ORDER
ADDRESS MUST BE DECRYPTABLE OR READABLE, ORDERS WITHOUT A DECRYPTABLE MESSAGE WILL BE AUTOMATICALLY CANCELLED
PAYMENT MUST BE FINALISED UPON ARRIVAL
TRACKING DETAILS ARE PROVIDED GENERALLY ON THE 3RD DAY AFTER IT HAS BEEN PROCESSED/SHIPPED

INCORPORATED’S REFUND/RESHIPPING TERMS AND CONDITIONS:

REFUNDS ARE GIVEN TO EXTREME CASES WHICH ARE SUBJECTIVE TO EACH DISPUTED ISSUE
RE-SHIPPINGS ARE GIVEN TO CASES WHICH ARE SUBJECTIVE TO EACH DISPUTED ISSUE WHICH WILL OFTEN RESULT IN 0%-50%-100% RE-SHIPMENTS
REFUNDS AND RE-SHIPMENTS WILL NOT BE GIVEN TO THOSE WHO SIMPLY DID NOT LIKE WHAT THEY GOT
REFUNDS AND RE-SHIPMENTS WILL NOT BE GIVEN TO THOSE WHO WE DEEM AS INCONCLUSIVE
WE ARE NOT RESPONSIBLE FOR ANY ISSUES THAT OCCUR DURING THE TRANSIT/LOGISTICS STAGE, WHERE IT IS SOLELY DEPENDENT ON AUSPOST TO FULFILL

COMMON ISSUES DURING COVID-19:

Q. WHY HAS MY ITEM NOT BEEN SCANNED?
Q. WHY HAS MY ITEM NOT BEEN RECEIVED?
Q. WHY HAVE YOU ACCEPTED THE ORDER ON (X) DAY BUT WE STILL HAVEN’T RECEIVED IT?
Q. HOW CAN YOU ACCEPT THE ORDER AND STILL NOT PROCESS IT STRAIGHT AWAY?
Q. WHY DOES THE TRACKING SAY (X) DESTINATION WHEN YOU MARKED IT AS SHIPPED ON (Y) DAY?
Q. WHY HAS MY PARCEL REMAINED AT (X) FOR THE PAST FEW DAYS?

OUR ADMINISTRATION/SHOP/PURCHASING/PACKING/POSTAGE TEAM’S ARE ALL WORKING HARD TO PROVIDE THE BEST POSSIBLE SHOPPING EXPERIENCE FOR YOU =)))
PLEASE UNDERSTAND THAT THERE ARE CERTAIN ASPECTS OF LOGISTICS THAT ARE COMPLETELY OUT OF OUR CONTROL WHICH INVOLVE AUSPOST =///
WE UNDERSTAND THAT THERE MAY BE TIMES WHERE YOU MAY BECOME FRUSTRATED BUT PLEASE NOTE THAT WE ARE CURRENTLY IN DIRE EPIDEMIC TIMES WHERE MANY OF OUR NATIONAL SERVICES ARE EXPERIENCING MAJOR DELAYS =///
IN THE WORST CASE SCENARIO (TOUCH WOOD) SOMETHING MAY HAVE HAPPENED DURING THE TRANSIT STAGE IN WHICH CASE WE CAN TRY TO ORGANISE ASSISTANCE DEPENDENT IF ALL FACTS ALLOW US TO DO SO =///
WE CAN ONLY ASK FOR YOUR CONTINUED UNDERSTANDING AND PATIENCE FRIENDS =)))
IF THERE ARE IMMEDIATE OR URGENT ISSUES THEN PLEASE FEEL FREE TO CONTACT US THROUGH OUR DREAD ACCOUNT WHICH IS LISTED IN THE ‘INQUIRIES’ SECTION =)))

HOPE YOU ARE ALL STAYING HEALTHY AND SAFE FRIENDS =)))